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Privacy statement

Generally

When you request information from CCPAS, sign up to any of our services, buy things from us, or contact us for help, advice or support, CCPAS obtains information about you. This statement explains how we look after that information and what we do with it.

We have a legal duty under the Data Protection Act to prevent your information falling into the wrong hands. We must also ensure that the data we hold is accurate, adequate, relevant and not excessive.

Normally the only information we hold comes directly from you. Whenever we collect information from you, we will make it clear which information is required in order to provide you with the information, service or resources you need. You do not have to provide us with any additional information unless you choose to. We store your information securely on our computer system, we restrict access to those who have a need to know, and we train our staff in handling the information securely.

Ordinarily CCPAS information is only sent where this has been requested (eg in becoming a CCPAS member or requesting information concerning an event or following a call to our help line). CCPAS Members will receive information as set out in their membership pack when they join – which is considered essential information to assist in compliance with statutory and other safeguarding requirements and in order to promote good practice. This includes (but not exclusively) quarterly updates, training information and details of any other Member benefits. You will be given the right to 'unsubscribe' from this information. Non-members can likewise 'unsubscribe' from receiving all CCPAS information. We do not supply data relating to CCPAS members, supporters or service users for use in marketing by any other organisation.

You have the right to a copy of all the information we hold about you (apart from a very few things which we may be obliged to withhold because they concern other people as well as you or because we have been instructed not to release information for legal reasons eg during a police investigation). To obtain a copy, either ask for an application form to be sent to you, or write to the Data Protection Officer at CCPAS. There is a charge of £10 for a copy of your data (as permitted by law). We aim to reply as promptly as we can and, in any case, within the legal maximum of 40 days.

Additional information re Helpline or specialist services support

If you have contacted CCPAS for advice or supportyou may have given us a great deal of personal information including that of a sensitive nature. This is often necessary so that our worker has sufficient detail on which to base our advice or support. All our help line workers are experienced and qualified in safeguarding practice. People ringing our helpline can choose to remain anonymous or be know by a referral number but that might limit the help we can provide -eg we will be unable to confirm our advice in writing (see below).

Whilst all our services are provided in good faith, CCPAS cannot accept legal responsibility for that advice; we are not lawyers. Our workers will make a careful note of what you tell usand assuming that you have given your contact details will confirm that advice in writing. In order to maintain the best possible standard of service, CCPAS operate a 'quality control' system which means that all advice given is reviewed by another member of our staff to ensure consistency and very occasionally you might be contacted further to clarify a situation or give additional information which you might find helpful.

On legal advice received by CCPAS,personal data in relation to help line contacts and in other circumstances where we provide advice on safeguarding issues,will be retained indefinitely in the interests of the service user and CCPAS. Such data is securely stored as above and would not be passed to anyone else unless we are required to for a legal reason (for example if requested by the police in relation to an investigation). We cannot treat confidentially any information which suggests that an identifiable individual poses a risk of serious harm to another person, in particular a child or in relation to a child or adult who is exposed to such risk. Where we have been given such details and the caller fails to take appropriate action, our duty will be to ensure that necessary steps are taken to protect a person from harm. We would tell you if that was the case.

If you have any questions related to our policy, please do not hesitate to contact us by 'phone 0845 120 4550 or by email info@ccpas.co.uk